Returns & Refunds
* OUR CANCELLATION POLICY:
All order product shipments can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within (12 BUSINESS HOURS) following payment. Once the packaging and shipping process has started, it can no longer be cancelled. Sorry no exceptions.
* OUR 30-DAY SATISFACTION GUARANTEE:
Here at Sin City Couture, we want you to be 100% THRILLED with your purchased item because at the end of the day if you’re not, we are not either. We want all our shopping customers satisfied with our store and products. Now, in the event that you are NOT satisfied with your purchased item from us, No problem. We will do our best to rectify the situation.
We have a 30-day policy after purchase. Meaning, that if you are not completely happy with your purchase within the first 30 days after receiving your item/s, just let us know and we can issue a refund and/or arrange an exchange for a new item. Our policy lasts 30 days. If 30 days have gone by since your goods have been delivered and you didn’t contact us during the 30-day limit, unfortunately we can’t offer you a refund or exchange.
* OUR REFUND AND/OR RETURN PROCESS:
To be eligible for a refund and/or return your item must be unused and in the same condition that you received it. It must also be in the original packaging. *All items must be returned in their original condition, unworn, unwashed, and with all tags attached. Returns that are damaged, soiled, altered, or that DON’T come with your ordering information inside the package will not be accepted. We will honor your request for a refund and/or return but our rules must be followed. No exceptions.
To begin, contact us within 30 day at: RefundSupport@SinCityCouture.com and tell us the reason why you are dissatisfied with your purchase.
(1). First, only sizes and colors of items may be exchanged. If you wish to exchange the garment for another model, you will have to return the model you ordered and place a new order.
(2). After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
(3). Post your item to a given address that we will provide when you contact us. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost you much more.
* Also, we strongly recommend you send the products using a secured or tracking method, and that you retain your proof of postage. As soon as we have your return, we will issue a full refund/exchange.
(4). We’ll send you an email to confirm your return has been received and that your refund has been processed. You can expect to receive your refund within 4-6 weeks of your package return.* However, in many cases you will receive a refund more quickly.
*** We are not obliged to give you a refund until we receive the product/s or we receive evidence from you that supports that the returned item/s are in route (such as scanned copy of post office receipt with date and time plainly visible, along with package tracking number). We need proof. - *This time period includes the transit time for us to receive your return from the shipper, processing your return, and processing your refund request.
We hope that you found our return policy to your satisfaction. Your complete satisfaction is our primary goal as a valued customer and we strive to satisfy all return requests within legitimate reason.